Contact Us

Our Location
Mathematics and Computer building.

Report a Problem / Request a Service
Use the web form, email or call!

CHIP - Computing Help & Information Place
Software/Service Desk, ext. 33456, MC 1052
Help Desk, ext. 84357 (519-888-HELP), MC 1052 Email: helpdesk at uwaterloo.ca

LEARN
ext. 32376 or 36950

E-classroom & Audio/Visual Support
ext. 84001

Training Courses and Labs

SEW Course Registration Change, ext. 32078

IST/SAW Courses, ext. 35875

Special Course Requests, ext. 32194

IST Training Labs, ext. 38018

IST Administrative Support

Executive Officer, ext. 33420, MC 6260

Administrative Assistant, ext. 36448, MC 6256

Administrative Coordinator, ext 38018, MC 2016

Accounts and Billings Administrator, ext. 37028, MC 2011

Licensing Coordinator, ext. 32014, MC 2008

Fax # 519-888-4331

Telecommunications Services
Equipment, Toll Call Inquiries, ext. 32745, MC 2058
Repair Calls, ext. 32222, MC 2058
Voice Mail Inquiries, ext. 32745, MC 2058

Escalation Process
The Request Tracker (RT) system is used by clients to report problems to, or request services from, various groups within IST. IST continues to work on ways to improve the RT monitoring and follow-up process, with the goal to resolve requests as quickly as possible. Clients also request help from IST using direct email or phone calls to IST staff. If your problem or request to IST is taking too long to resolve, or was not resolved to your satisfaction, you are invited to contact Bob Hicks, Director, Client Services. Bob can be reached at extension 32194, or by email at bjhicks@uwaterloo.ca.