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Telephone Services

University of Waterloo Voice Recognition System

 

In the winter of 2002, UW acquired a voice recognition system to reduce heavy call demands on our telephony infrastructure and allow students, faculty and staff access to a current telephone directory 24 hours a day, 7 days a week.

For on campus access to the SpeechAttendant system, faculty, staff and students can call ext. 77777. You will hear a recording asking what party you wish to contact. Simply speak the name and you will be connected to your party. If more than one person on campus has the same name SpeechAttendant will ask the caller which individual you are calling, e.g. “Do you wish to talk to John Smith in Biology”, if the caller replies “NO”, the system will ask “Do you wish to talk to John Smith in Food Services” and will continue until the caller replies “YES”.

During regular business hours, if SpeechAttendant cannot identify your party, you will be transferred to a Telephone Services operator.

Should you have difficulty using the system please report any problems to telephoneadmin@uwaterloo.ca. Some names may be problematic; IST will be glad to adjust SpeechAttendant with your assistance.