Training for New Computing Support Representatives
- Role of the Computing Support Representative
- Role of the IST Liaison/CHIP Help Desk
- Overview of the Computing Infrastructure (ADS, UWdir, campus network, computer management using WSUS and vanguard, wireless access)
- Introductions of some "behind the scene" IST people (Nancy Keane, Tim Farrell, Trevor Bain, Reg Quinton, Rob Yawney, Sue Beaupre)
- Managing laptops
- The IST Request System, including requests for configuring new and departing employeees.
- Training opportunities
- Campus computer groups
- Communication channels
- Bookit administration (scheduling rooms, groups, etc)
- Printers
- Email setup (pop vs imap)
We are thinking of offering this training in August or September 2006.
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