Minutes for Admin Computer Support Meeting - April 25, 2001

Location and Time:

MC 2009; 10am

Attendees:

Harry Blizzard (AV), Ildiko Denes (Disabled Students), Jane Farley (Disabled Students), Catherine Fry (Ethical Behaviour), Linda Howe (I&PA), Sandie Hurburt (HR), Sheila Hurley (Safety Office), Cathy Jardine (GSO), Verna Keller (TRACE), Christine Kuehl (Research - 2nd fl), Maria LeBlanc (Secretariat), Victor Lufer (AV), Lauri MacLeod (Retail Services), Donna McCracken (Plant Ops), Avril McVicar (D&CE), Fatima Mitchell (CECS), Pat Moore (Faculty Assoc), Lorraine Nesbitt (Counselling Services), Mike Patterson (Office of Development), Alice Pelkman (HR), Angus Rogerson (Retail Services), Sam Schmidt (IAP), Michele Sguigna (Food Services), Chris Strome (Health Services), Barb Yantha (Staff Assoc).

IST Attendees:

Peggy Day, Paul Henderson (Presenter), Bob Hicks (Presenter), Marj Kohli (Presenter), Pat Lafranier (Chair), Sandy Laughlin, Reg Leland, Dave Mason (Presenter), Reg Quinton (Presenter), Chris Rutter, Sherry Townes.

Agenda:

Welcome (Pat)
IST HelpDesk Staff Changes & Courses (Pat)
SISP Update (Dave)
Statement on Use of UW Computing Resources (Reg Q.)
CAP Services Disappearing (Paul)
Mac - UoW Updater (Paul)
Support Web Page (Pat)
Virus Protection (Marj)
Software: Eudora and other software (Pat, Marj)
Windows 2000 Update (Bob)
Wrap-Up (Pat)

Minutes:

Pat welcomed everyone.Encourages questions.
IST HelpDesk Staff Changes in the CHIP: Jim Davidson, no longer with IST. In addition to HelpDesk and teaching duties, support is designated as follows - Peggy Day in NH, Lisa Tomalty outside-NH, Reg Leland is backup for Peggy and continues with Mac support, Phil Knipe is backup for Lisa, Sandra Laughlin divides her time between HelpDesk and General Services, and co-op students.
Reminder of SEW and IST courses, and Web-based training availability from IST's web site - note "Training" on navigation bar, and special request courses by contacting Bob Hicks. The Safe Computing course has been very popular. Encourage courses for own and staff professional development.
SISP Update - Dave gave a brief overview along with a 1-page handout. Question asked about whom to contact to make sure on booking list - Dave said contact Karen LeDrew.
Statement on Use of UW Computing and Network Resources - Reg Quinton, senior technologist of Security in IST, gave a presentation based on this statement. Questions and discussion followed.
CAP Services Disappearing - Paul Henderson mentioned that these services will disappear in the future. Some printers use CAP, and these printers are used by Mac and PC users. Notification will be given to departments beforehand.
Mac Users - UoW Updater service is being terminated in May 2001. Paul Henderson mentioned that anyone using this service will receive notification and instructions on their Mac's screen. Please print and read the instructions.
Support Web Page - Pat mentioned that in addition to IST's web page there is a newly-created web page for the computer support reps in the academic-support departments. Please bookmark, check and use this web page. Comments and suggestions can be sent to Pat. Pat also asked for suggestions as to what name to use "academic-support departments" or "non-academic departments" or "admin departments" or ??? Feedback welcomed.
Virus Protection - Marj talked about the importance of virus protection. She demonstrated updating Norton-AntiVirus's definition file using LiveUpdate. Have the options set to have LiveUpdate done on a weekly basis and also the drive scanned weekly. Also mentioned that everyone should update to version 7 of Norton. Many departments are still at version 5 and this version will eventually lose support from the vendor. No charge for update. An email will be sent later concerning upgrading procedures. Reminder, to never open any email attachments with filenames that end in .vbs or .exe files. Marj also mentioned that those who are using Outlook should make sure they install all security patches.
Software - Pat discussed Eudora: PC users should replace the eudora.bat file on the c:drive with the newly modified version on the y:drive as per email sent earlier. If changing someone's mailer from non-Eudora package (PC Pine, Pine, Netscape, Outlook) or an older Eudora version, make sure you mention that ads will appear by default (sponsored mode). If no ads wanted, then change to "light mode" or purchase a copy "paid mode". If anyone is using 4.x of Eudora, best to install 5.x as per April 5 email when people started receiving message of "illegal operation...".Eudora 5.1 is now available. IST is testing and you will be notified when it's on the network drive.Best to wait until the testing is done before you update.
Software Cont'd - Marj mentioned it was best not to update to Netscape 6.x because of problems. Stay with 4.7x. If wanting to update from Office 97 ... Office XP is on the horizon. Also a new version of Visio and Adobe Acrobat. Pat asked if anyone was using the PH program on the PC's desktop (labelled UWdir). Plant Operations, Safety and Health Services uses it.
Windows 2000 Update - Bob gave a summary. Mentioned IST still testing, and once IST is more confident then communication regarding deployment in other areas will happen. If purchasing new hardware, please check Recommended PC Hardware site.
Wrap-Up - Pat thanked participants and attendees for coming. Have a safe summer. Another meeting will probably take place in August. To be announced later.

Minutes by Pat Lafranier and Sandy Laughlin.

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Last updated by Pat Lafranier, April 27, 2001.

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