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Application Contacts


If you have a question/problem with any of these applications:

  • Faculty and Students
    contact your faculty help desk
  • Staff
    contact your local computer support rep
  • Help Desk Staff and Computer Support Reps
    use the list below as a "who to call in IST" reference if you need extra input regarding an application issue

An application contact is responsible for:

  • technical consulting for supported versions
  • advanced training
  • tracking current versions
  • local configuration settings and "look and "feel"
  • working with the application installer
  • working with appropriate staff (e.g. departmental and corporate project staff) to investigate, test, and track deployment.

Who to Call in IST, for Help Desk Staff and Computer Support Reps

Application

Application Contact

Acrobat (Reader and Creator)

Glenn Anderson

Acrobat Creator Pro

Glenn Anderson

Adobe Contribute

Pat Lafranier, Glenn Anderson

Adobe Dreamweaver

Pat Lafranier, Glenn Anderson

Adobe Fireworks

Glenn Anderson

Adobe Flash

Glenn Anderson (Mac)

Adobe Flash Player

Glenn Anderson

Adobe Photoshop

Glenn Anderson

Android

Steve Carr, Cheryl Skingley

Apple Quicktime and Apple Quicktime Player

Glenn Anderson


BlackBerry

Peggy Day, Lisa Tomalty, Phil Knipe, Pat Lafranier, Laura Smith


BlackBerry Playbook

Peggy Day

CD/DVD Burning

Rob Yawney

Comsol Multiphysics

Steve Carr, Will Lewis

EasyForm

Glenn Anderson

eVote

Jennifer Keir

Exchange Calendar

Will Lewis

Exchange Mail (Connect)

Phil Knipe

Faronics DeepFreeze

Peter Schepers

Firefox

Pat Lafranier

Ghostscript/Ghostview

Steve Carr

Internet Explorer

Pat Lafranier

iPad

Cheryl Skingley

iPhone

Cheryl Skingley

LabView

Steve Carr, Will Lewis

LaTeX

Steve Carr

Macintosh OS

Reg Leland, Keith Peck, Glenn Anderson

Mailman

Keith Peck

Mailservices

Jennifer Keir

Maple

Steve Carr, Will Lewis

Mathcad

Steve Carr, Will Lewis

MatLab & toolboxes

Steve Carr, Will Lewis

Microsoft Office 
Versions: 2007/2010/2011

Lisa Tomalty, Peggy Day (Word),
Reg Leland (Excel),
Pat Lafranier (PowerPoint - PC),
Glenn Anderson (PowerPoint - Mac),
Peggy Day (Access),
Phil Knipe (Outlook - PC)
Keith Peck (Outlook - Mac)

Microsoft Visio Pro

Rob Yawney

Micro-X X-Win

Steve Carr, Will Lewis

Open Office

Stephen Markan

Safari

Glenn Anderson

SAS

Jennifer Keir

SharePoint Services

Stephen Markan, Jim Marshall, Jennifer Keir, Bob Hicks

Snag-it

Bob Hicks

SPSS

Jennifer Keir

SSH

Bob Hicks

Sun JAVA Runtime Environment 2

Rob Yawney

Symantec Endpoint Protection

Phil Knipe

Thunderbird

Stephen Markan

Vista

Phil Knipe

Web Content Management System (WCMS)

Pat Lafranier, Heather Wey

Windows 7

Phil Knipe

Windows Media Player and codecs

Phil Knipe, Rob Yawney

Last updated by Pat Lafranier on February 15, 2012