Exchange Client Configuration

Outlook (Exchange)

Thunderbird/IMAP

Windows Mail

Mac Mail

Entourage 2008

Blackberry

Mobile devices (e.g. iPhone, iPod, iPad, Android, Windows Mobile, Palm)

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Windows Mail (IMAP)

• By selecting the Log on using Secure Password Authentication on the Incoming Mail Server section of the Server Information tab, you are configuring Windows Mail to use TLS.

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• Account information:
  • Email address: username@uwaterloo.ca
  • Incoming mail server: connect.uwaterloo.ca
  • User name: your login id (without @...)
  • Password: your NEXUS password
  • Outlook Web Access server: connect.uwaterloo.ca
• Outgoing mail server (SMTP)
  • Choose "Edit Server List" and then add a server with the following information:
  • Account information
    • Description: Connect (or whatever you want to call it)
    • Server name: connect.uwaterloo.ca
  • Advanced
    • Server port: 587
    • Use Secure Sockets Layer (SSL): enabled/checked
    • User Name: your login id (without @...)
    • Password: your NEXUS password
  • on the main account information screen, check/enable the "use on this server" option (with the server description entered above selected)

There is a detailed step by step tutorial for OS 10.5 available.

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• Click “Tools” on the main menu, and then click “Accounts…” from the drop-down menu.
  
  
• Click the down arrow to the right of the New account icon and select “Exchange…” from the list.
  
  • Step one of the Entourage Setup Assistant will appear. The set-up instructions describe selecting the first option: “Start using Entourage without importing anything.” ~You can choose one of the other two options but be aware that you will have to go through a few more steps and that importing mail from another application may take a significant amount of time. ~
    
    
• Type your full Exchange email account name into the E-mail address field: e.g. userid@connect.uwaterloo.ca and then click the check-box to select “My account is on an Exchange server”. Click the right arrow at the bottom of the page to continue.
  
  
• An Account Information window will appear. Type in:
  • Domain: nexus.uwaterloo.ca
  • Account ID: your login id without @...)
  • Password: your NEXUS password
    
    and then click the checkbox to “Save password in my Mac OS keychain”. Click the “OK” button.
    
    
• The Setup Assistant should inform you that the configuration succeeded. Click the right arrow at the bottom of the page to continue.
  
  
• Verify that your name and the server information are correct, then click the right arrow at the bottom of the page to continue.
  
  
• It’s optional and my take a couple of minutes but you can click the “Verify My Settings” button to make sure that your Exchange account is set up correctly in Entourage. Click the right arrow at the bottom of the page to continue.
  
  
• Edit your Account name in a way that you prefer, and then click the right arrow at the bottom of the page to continue.
  
  
• To complete the Setup Assistant you'll be asked if you would like to make Microsoft Entourage your default e-mail program.
  
  

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Mobile devices with the ActiveSync feature within Exchange

The settings you will need when creating a new Mail, Calendar, Contacts account are:

• Email: username@connect.uwaterloo.ca
• Server: connect.uwaterloo.ca
• Domain: nexus
• Username: username
• Password: WatIAM password
• Use SSL: On

Then set/decide whether you want to sync Mail, Contacts, Calendar and if you want to actively push folders other than the inbox (default) and how many days worth of mail to sync on the device.

NOTE: there is no need for alarm when the message 'Activate device administrator' is displayed. Simply continue with the process.

*Android: There is a known issue with Android devices using ActiveSync connections to Exchange. The issue is with OS version 2.2 on the device. The work-around is to run a different version of the Android OS (it is unclear if the issue is fixed with versions 2.3 or later) or install a third-party ActiveSync application on the device. Although IST does not provide support for it, some users have reported that "TouchDown" by NitroDesk improves the stability and functionality of the ActiveSync software on devices running the Android OS.

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Mobile devices without ActiveSync - use Exchange IMAP settings

The settings are as follows:

• Exchange Account Information
  • Name: First Last
  • Address: username@connect.uwaterloo.ca
  • Description: Connect Email
• Incoming Mail Server
  • Host Name: connect.uwaterloo.ca
  • User Name: nexus\username
  • Password: xxxxxxxx
• Outgoing Mail Server
  • Host Name: connect.uwaterloo.ca
  • User Name: username
  • Password: xxxxxxxx
• Advanced
  • Incoming Settings
    • Use SSL: ON
    • Authentication: Password
    • IMAP Path Prefix
    • Server Port: 993
  • Outgoing Settings
    • Use SSL: ON
    • Authentication: NTLM
    • Server Port: 587

 

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Last updated March 24, 2011

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