RT is:
Submitting Requests/Tickets
- Via web form (some areas require requests to be submitted via web form):
https://rt.uwaterloo.ca/request (requires WatIAM/Quest userid and password)- Via email:
request@rt.uwaterloo.ca (**Note: The Request Tracker system only receives email from on campus email addresses.)Process Requests/Tickets Using the RT Web Interface
- https://rt.uwaterloo.ca (the web site for staff to access the request system)
Each request that is submitted results in the generation of a request "ticket".
This ticket contains a number of attributes including a request/ticket number that is used to track the progress of the request.
Details are in the Email Reminders section of the RT Documentation.
Last updated by Lisa Tomalty (ltomalty at uwaterloo.ca) on December 1, 2011