The Computing Systems Services group of IST is responsibile for the
implementation, operation and evolution of a number of computing
systems at UW that support organizational objectives. In general, those
computing systems either support a campus wide infrastructure or
specifically support academic support units.
Faculty and department specific computing and research computing is
supported at some software support level, while other campus groups
provide the computing systems support.
The organization structure for the new CSS unit has been chosen along
platform technology lines. Such a structure gives the clearest
indication of responsibility for the complete implementation, ongoing
support and continual modernization of a number of services and
infrastructure applications.
| Group
| Responsibilities
|
| Windows Services
|
- Server operating system (Windows):
- technology tracking and assessment, feature selection, installation,
configuration, security configuration and review, problem diagnosis, upgrades
- Middleware:
- technology tracking and selection, installation, configuration,
security configuration and review, problem diagnosis.
Windows middleware includes at least print, file sharing, antivirus,
Active Directory, Internet Information Services (IIS), SQL Server.
- Tools:
- creation and support of tools that enable desktop computing.
Included in this area would be items such as SUS server(s), packaging
of software for widespread distribution to desktop clients,
creation/maintenance of group policies, UW configuration that
determines the "standard desktop".
- Applications:
- applications support that are UW infrastructure related versus UW enterprise.
Full system level support for some current infrastructure applications that include:
Sharepoint Services.
Hypothetically this could include future support for Microsoft Exchange Server and
Blackberry Enterprise Server.
Full system level support includes software installs, configurations,
upgrades, security reviews, coordination with operating system team,
review of application level service logs.
|
| Unix Services
|
- Server operating system (concentrating on Linux and Solaris):
- technology tracking and assessment, feature selection, installation,
configuration, security configuration and review, problem diagnosis, upgrades
- Middleware:
- technology tracking and selection, installation, configuration,
security configuration and review, problem diagnosis.
Middleware in the Solaris and Linux server fields includes at least
xhier packages that IST has committed to support, print, file sharing,
Apache web servers, MySQL database, software development environments,
email tools.
- Applications:
- applications support that are UW infrastructure related versus UW enterprise.
Full system level support for some current infrastructure applications that include:
mailservices cluster,
Oracle Calender (Bookit),
eXtensible Accounting System (XAS),
Request Tracker (RT),
email servers,
fax server.
Full system level support includes software installs, configurations,
upgrades, security reviews, coordination with operating system team,
review of application level service logs.
|
| Hardware Services
|
- Facilities and hardware:
- rooms, racks, air, power (design, installation, servicing), server and
storage equipment installation, servicing and asset tracking, selected
hardware repair service for campus needs.
- Tools:
- support of tools that enable desktop computing, including software
distribution to desktop clients, creation and maintenance of the
"standard desktop" image.
|
| Security Services
|
- Operating system:
- security configuration and review for all supported operating systems
- Middleware:
- security configuration and review for middleware all supported platforms
- Applications:
- security reviews for UW infrastructure applications.
|
| Joint efforts
| Two particular technology issues completely span all platforms and
require joint coordination, planning and implementation.
- Storage systems (to be led by Unix team):
- technology assessment and selection, installation, configuration,
security configuration and review, coordination among all server
environments, backup and recovery technologies.
- Printing systems (to be led by Windows team):
- technology assessment and selection, configuration, security
configuration and review, consolidation of printing services into
single platform, coordination among all server environments.
|
