Academic Support Computer Rep Group

This page is to assist computer support representatives in the academic support departments. Computer support reps (and backup): please contact Phil Knipe if your responsibility changes.

The fall term general meeting will take place on Thursday Oct 13th, 2011, from 10:00 am to 11:30 am in NH 3001.

Meeting Agenda:

• Security Awareness - Encryption - VPN - Secunia - PSI (Jason Testart)
• Web Content Management System - Training and Support Plan (Heather Wey)
• Active Directory/Nexus Consolidation Project Update (Manfred Grisebach)
• SEW Training Courses (Pat Lafranier)
• Using VPN for Remote Connections (Peggy Day)
• Calling IST for Help (Peggy Day)
• Microsoft Office for Home Computers (Sandy Laughlin)
• Office 2010 Upgrade (Phil Knipe)
• Desktop Rollover Update (Phil Knipe)
• Decommissioning Old Computers (Phil Knipe)
• Questions & Answers

Previous Minutes: April 2001, Dec. 2001, Oct. 2002, Oct. 2003, Feb. 2004, June 2004, Nov. 2004, April 2005, Sept. 2005, Jan. 2006, April 2006, Nov. 2006, Feb. 2007, June 2007, Oct. 2007, April 2008, Sept 2008, January 28, 2009, May 14, 2009, October 15, 2009, February 11, 2010, June 10, 2010, October 21, 2010, March 10, 2011.

Professional Development

• Training session for new computing support reps held June 12, 2008 . - slides now available.
• Training for New Computing Support Reps 2006 (pdf)
• Skills for the Electronic Workplace (SEW)
• SEW course notes and files
• Web-based training
• Requesting special training for your department
• Web Tutorials from W3Schools OnLine
• IST Professional Development Seminars - all welcome

Accounts

• UWdir userid account activation (get a password)
• IST Request system (report problems, request service, get access to resources for staff)
• UWdir password change
• PeopleSoft Domain Roles info when submitting a request

Services and Support

• The CHIP | IST Help Desk (Computing Help and Information Place)
  • main page
  • submit a Request
  • software information
  • hardware repairs
• Telephone Services
  • main page
    
  • employee and departmental directories
• BlackBerry
  • contact Telephone Services at x84488 for the current information.
  • BlackBerry at UW pages
• Web Services
  • WebOps (Common Look & Feel)
  • web.uwaterloo (Web Development at UW)
  • other web services
• Laptops
  • client managed
  • IST managed
  • connecting to the campus network
• Windows
  • IST Software Delivery Request website
  • Lenovo computer purchases
  • Recovering a Backup
  • IST Windows support pages
  • WSUS (Windows Server Update Services)
• Macintosh
  • Macintosh support information
• Linux
  • Linux support information
• Printers
  • Installing ADS network printers
  • networking a Xerox printer
  • guidelines for new printers
  • Send a Fax Directly From a Computer Using LANFax

Email

• Email
• Email attachment restrictions
• SpamAssassin Configuration Form
• Reducing Spam (junk email)
• Configure & Secure Email
• Use the IST Request system to ask for an email account

Other Useful Links

• Purchasing a Lenovo Computer at UW
• Security Information (Computer and Network)
• Safe Computing and Virus Information
• SSH - Secure Shell for Windows
• Technology Policies
• Hardware Recommendation: Desktops and Notebooks
• PC Power Consumption
• Departmental Copiers/Printers (UW Graphics)
• Wireless Technologies

Last updated by Phil Knipe (phil.knipe at uwaterloo.ca) on October 12, 2011

Information Systems & Technology
University of Waterloo
200 University Avenue West
Waterloo, Ontario, Canada N2L 3G1
519 888 4567 x37070

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